| Starter | Single-site teams starting with one operational module. | workforce | Up to 100 active users | Up to 25 tracked endpoints | Business-hours support | Self-serve onboarding with setup checklist | Monthly or annual subscription | 14-day trial | Users, devices, reports, and onboarding packs | Upgrade to Growth for multi-module deployment. |
| Growth | Multi-site operators combining workforce and security workflows. | workforce, surveillance, access | Up to 1,000 active users | Up to 300 devices, cameras, and doors | Priority support with escalation lane | Guided onboarding with migration planning | Monthly or annual subscription | Pilot by qualification | Advanced analytics, API packs, storage extensions, premium support | Upgrade to Enterprise for governance and scale controls. |
| Enterprise | Enterprises requiring full-module governance and deployment controls. | workforce, surveillance, access, networksearch | 10,000+ by contracted deployment scope | 5,000+ by contracted deployment scope | Enterprise support desk with governance workflow | Phased deployment with architecture review | Annual contract with rollout milestones | Pilot site by commercial agreement | All add-ons with contracted limits and governance controls | Scale by additional sites, modules, and contracted service bands. |
| MSP / Partner | MSPs and implementation partners managing multi-client operations. | workforce, surveillance, access, networksearch | Multi-tenant user bands by partner agreement | Multi-tenant device bands by partner agreement | Partner operations desk | Partner enablement and client rollout playbooks | Partner contract with tenant-based billing | Partner sandbox by request | Tenant packs, advanced analytics, migration services, premium support | Expand by tenant packs and partner delivery services. |